Move complaints forward in seconds instead of waiting hours or days.
Complaint Handling Agent
From Complaint to Resolution - in 70 Seconds.
The agent reads customer Emails, PDFs, and images, understands the problem, checks order and product information, and prepares the complaint case automatically. Missing information is requested immediately, while your team remains in control of important decisions.
BUSINESS IMPACT
Faster responses. Less manual work. Better customer experience.
Check required data, evidence and order information consistently.
Employees focus on real decisions instead of collecting and copying information.
Send faster confirmations and clear requests when information is missing.
The Problem
Complaint handling is slow, fragmented and difficult to control.
Customer information is spread across emails, PDFs, photos and ERP systems. Employees must collect, check and enter everything manually.
Too many channelsComplaints arrive by email, phone, forms and attachments in different formats.
Slow processingEmployees spend time opening documents, checking images and searching for order details.
Missing or unclear informationImportant data, photos or part details are often incomplete.
Repeated manual checksThe same case is compared across emails, assembly instructions and the ERP system.
The Solution
One AI agent manages the complete complaint workflow.
The agent understands every incoming case, verifies the evidence and prepares the next action automatically.
Reads Emails, PDFs and imagesExtracts customer, order, product, complaint and attachment information.
Understands the damageAnalyzes photos, identifies the affected part and classifies the complaint reason.
Checks the case against your systemsVerifies order data, product information and assembly instructions.
Completes the next stepRequests missing data, prepares human review or processes the complaint in the ERP.
HOW IT WORKS
From incoming complaint to a clear resolution - automatically.
Receive
The complaint arrives by Email with text, PDFs, forms, links or photos.
Understand
The agent extracts all required information and identifies what is missing.
Verify
Photos, affected parts, assembly instructions and ERP order data are checked.
Resolve
The complaint is prepared or created, the customer is informed and follow-up actions begin.
CONNECTED WORKFLOW
One Agent connects customer communication, evidence and business systems.
Incoming Information
Email text and attachmentsComplaint forms and PDFsDamage photosOrder and product numbersCustomer descriptionsAI AgentExtracts · Analyzes · Verifies · Decides · Processes
Complaint Outcome
Complete complaint summaryMissing information requestedHuman approval preparedComplaint created in ERPCustomer confirmation sentEmailPDFImage AnalysisERPAssembly InstructionsFactoryShippingHuman Review
Every complaint. Clearly understood.
Turn complaints into faster, better customer service.
Automate intake, verification, ERP processing and customer communication while keeping human approval where it matters.